How to Communicate Effectively on Social Media Sites to help you get more business?

December 18, 2011

37,349 total views, 3 views today


The emergence of social media sites in the public consciousness has made them an important part of the internet marketing campaign of many businesses.  Companies that are highly effective communicators on social media have not only been able to reach a wide target audience but also managed to offer consistent value to their customers through continuous feedback, which allows them to keep improving their products and services.

Sites such as Facebook and Twitter offer businesses specific features that are specially configured to help them develop a powerful social media strategy. These features help them take their marketing message in many different ways to their audience. But, more than the features and the ever increasing popularity of social media sites, what will actually get businesses the kind of results that they want is by USING SOCIAL MEDIA SITES IN THE RIGHT MANNER.

When it comes to optimizing the use of social media sites, it’s important to understand that only three things work – Communication, Communication and Even Better Communication.

If you cannot communicate effectively, say goodbye to any chances of success. And effective communication on social media sites is about doing the simple things right.

So, without wasting any more time lets look at how you can communicate effectively on a social media platform.

Create an Interesting Business Profile

Nobody likes a boring profile, even if it’s a professional profile, or shall we say, especially if it’s a business profile. Remember, an interesting profile is half the battle won when it comes to communicating on social media. You might be selling the most mundane products and services, but you have all the scope in the world, to make your products and services interesting through your social media profile. Infuse the profile with your personality, the right attitude, lots of chutzpah and see it work its magic.

Network with your Target Audience

Your social media profile allows you to connect with your target audience. That’s the great part about these sites. You can choose to connect with people who are most likely to buy your products and services and who would like to connect with you too. The fact that you can select your audience by keeping in mind specific demographic parameters makes your communication much simpler.

Start Conversations

Yes, you need to start talking. You need to start sharing some information about yourself (Read business) with the people who are following you. Begin with a bang and share some interesting tidbits about your business, how it came into being, a little about yourself, and your objectives from the business etc. It’s important to note, that there is a very thin line between a conversation and a monologue on social media. Your objective is to start a dialogue, so talk about your business, but don’t forget to ask the people on your list, about what they like, their interests, preferences and a whole lot of other things.

Build a relationship

In other words, you need to keep talking. Conversations are alone not enough, what you must focus on are sustained conversations, over a long period of time. A presence on social media allows you to connect with people at a personal level, so don’t waste this chance. Make full use of it and leverage its potential to the maximum. Your objective must be to build a strong relationship with your target audience, so that they trust you enough to buy products and services from your business.

Stay Active

It’s important to remain active on each of your social media profiles. After a point of time, there is a tendency to take things easy, if the levels of communication have reached the desired levels, but it’s important that you don’t rest easy. When it comes to social media and your presence on them, it should always be “full steam ahead”, nothing more, nothing less. You need to stay active on each of your profiles and keep communicating with your audience. Concerted efforts always pay rich dividends.

Reply to Each Requests

Keep track of all the friends’ requests that are coming in. Don’t ignore anyone. Yes, there might be a case where you might be flooded with requests, but you need to reply to each one of them. By ignoring even one request, you will actually be ignoring a potential customer. You cannot afford to take that chance. Over time, as your profile gets older and you spend more time working on your profile, you will get a better idea of the kind of people who are more likely to buy your products and services. This is the time when you can consider ignoring requests.

As can be imagined, communication and effective communication at that is never easy, but social media gives you leeway to perfect it by using different strategies. The flexibility offered by social media sites is immense and you have tremendous scope to keep perfecting your communication till you develop a powerful strategy that ensures business success.

37,350 total views, 4 views today

About Pratik Dholakiya

Pratik Dholakiya is the founder of Growfusely, an SEO and content marketing agency. Pratik has contributed on sites like Moz, Fast Company, Social Media Examiner, KISSmetrics, and Content Marketing Institute to name a few. He's a "must-follow" SEO expert according to Search Engine Watch and has been named one of the top content marketing influencers by Onalytica. He's passionate about fitness, entrepreneurship, start-ups, and all things digital marketing. Hit him up on Twitter @DholakiyaPratik for a quick chat on any of these topics.

  • Pratik, thank you for sharing this excellent article on strategies and tips for using Social Media Sites effectively.

    You have provided some very valuable information and I have bookmarked the page. Your content will prove to be very helpful to those wanting to learn how to communicate effectively on Facebook etc.

    A very interesting read with some great tips for us to follow when working with our Social Media sites.

    Thank You
    Mark Ford

  • Pratik Dholakiya

    Thanks Mark for your comment. I hope this will be helpful to you.

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